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Grantee digs into Colorado county’s program to dispatch crisis teams for some 911 calls

Dispatchers at the Vail Public Safety Communications Center route calls that come in from both their administrative and emergency lines to public safety organizations in Eagle County. One challenge in responding to mental health-related 911 calls is properly identifying them.

With support from the Fund, Kelli Duncan investigated the effects of a five-year-old local policy to dispatch crisis clinicians some emergency calls in Eagle County, Colorado. Duncan reported that, while the program has helped some callers get mental health care and social services, crisis teams can only be dispatched at the request of police, rather than alongside them or instead of them – and that, while data is scant, Eagle County dispatches crisis teams less often that a much smaller neighboring county. Duncan’s reporting was published in the Vail Daily.