Spurred by grantee reporting, California requires Uber and Lyft to change policies to prevent sexual assault

Uber’s new San Francisco headquarters in Mission Bay. (Carolina A. Miranda / Los Angeles Times)

Following an extensive investigation by San Francisco Public Press’s Seth Rosenfeld about secrecy surrounding ride-hailing companies’ safety records, the California Public Utilities Commission for the first time is requiring the industry to adopt comprehensive measures to prevent sexual assaults. Rosenfeld’s series, supported by the Fund, chronicled how the commission failed for years to consistently monitor passenger complaints about rapes and assaults. The commission’s new decision requires all ride-hailing firms train drivers to avoid sexual assault and harassment, adopt procedures for investigating complaints, and use uniform terminology in their annual reports to the agency so it can accurately monitor them.